Last updated: 27th February 2026

Welcome to Sparkly Frog Coaching and Consultancy.

By accessing, purchasing, or using any of our digital products, courses, coaching, consultancy or advisory services, you agree to the following Terms and Conditions. Please read them carefully.

Effective date:  27th February 2026

1. Business Details

Sparkly Frog Coaching and Consultancy ("We", "Our", "Us") is operated by Francesca Percival, a sole trader based in the United Kingdom. All services are governed by the laws of England and Wales. For enquiries, please contact francesca.percival@sparklyfrog.com

2a. Digital Products – See Your Story Guided Journal

Product Description: The See Your Story guided journal is an interactive digital PDF designed for personal reflection. It is intended for personal, individual use only.

Delivery: Upon successful payment, you will receive access to the digital product via a third party platform (Systeme.io).  You will receive an email with a link to access the platform. The journal is intended and designed to be completed online.

Licence and Use: Access is granted for personal use only. Materials may not be shared, reproduced, resold, distributed or commercialised without prior written consent.

Refund Policy: Due to the digital nature of this product, no refunds are offered.
By purchasing and accessing digital content immediately, you agree that the 14-day statutory cooling-off period under the Consumer Contracts Regulations 2013 does not apply.

Platform Notice: While access is provided via a third party platform, responsibility for product quality, support, and customer service lies solely with Sparkly Frog Coaching and Consultancy.

2b. Digital Products – Exactly Enough: The Autistic Life Alignment Course

Product Description: Exactly Enough: The Autistic Life Alignment Course is a self-paced online programme delivered via a third party platform (System.io). It includes video lessons with slides and a downloadable companion workbook, which can be completed digitally or printed for personal use. The course is intended for personal, individual use only.

Delivery: Upon successful payment, you will receive an email with login details and immediate access to the course portal, where all lessons and resources are hosted.

Access: Purchasing this course grants you “lifetime access.” This means you will continue to have access to the materials for as long as the course is offered and hosted by Sparkly Frog Coaching and Consultancy via Systeme.io. If the course is retired or if Sparkly Frog Coaching and Consultancy ceases trading, access may no longer be available.

Refund Policy: You may request a refund within 7 days of purchase. After this period, no refunds will be issued. By accessing digital content immediately, you agree that the 14-day statutory cooling-off period under the Consumer Contracts Regulations 2013 does not apply.

Use: Access is for your personal use only and may not be shared, resold, or distributed. All materials, including videos, slides, and workbooks, are the intellectual property of Sparkly Frog Coaching and Consultancy.

Platform Notice: While the course is hosted on via a third-party platform, responsibility for course content, quality, support, and customer service lies solely with Sparkly Frog Coaching and Consultancy.

3. Coaching Services

Coaching services are delivered online unless otherwise agreed.

All clients must sign a Professional Services Agreement before services begin.

Fees, session structure and payment terms are agreed in writing prior to commencement.

Sessions cancelled with less than 72 hours’ notice may be charged in full.

Coaching fees are non-refundable.

Coaching is a reflective and developmental process. No specific outcomes are guaranteed. The individual client retains responsibility for decisions and actions arising from coaching conversations. Liability is limited to the total amount paid for the service.

4. Consultancy Services

Consultancy services may include advisory work, analysis, training delivery, written outputs or organisational guidance.

The scope, deliverables, timelines and fees for consultancy engagements will be agreed in writing prior to commencement.

Consultancy fees are non-refundable.

Recommendations are provided in good faith and with reasonable skill and care. Responsibility for implementation and organisational decisions rests with the client.

5. Intellectual Property

All materials, tools, frameworks, written outputs, digital content and course materials remain the intellectual property of Sparkly Frog Coaching & Consultancy unless otherwise agreed in writing.

Materials are licensed for personal or internal organisational use only and may not be reproduced, distributed, sold, adapted or shared without prior written consent.

6. Limitation of Liability

To the fullest extent permitted by law, Sparkly Frog Coaching & Consultancy shall not be liable for any indirect, consequential or economic loss arising from use of any product or service.

Total liability in respect of any claim shall be limited to the total amount paid for the specific product or engagement giving rise to the claim.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot lawfully be excluded.

7. Professional Standards

Services are delivered in accordance with the EMCC Global Code of Ethics and Professional Conduct. As a Chartered Fellow of the CIPD (FCIPD), services are additionally delivered in line with the CIPD Code of Professional Conduct.

Appropriate Professional Indemnity Insurance is held in respect of coaching and consultancy services.

8. Use of Digital Tools

Secure digital tools may be used to support administrative and professional practice activities. No identifiable client information is entered into third-party AI systems.

Digital practices comply with UK GDPR requirements.

9. Privacy and Data Protection

Personal data is collected for the purpose of delivering services, processing payments and communicating with clients.

Data is processed in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Coaching and consultancy records may be retained for up to six years for legal, insurance or regulatory purposes, after which they are securely deleted or anonymised.

For full details, please refer to the Privacy Policy below.

10. Cookies

This website uses cookies and similar technologies to improve functionality and user experience. You will be given the opportunity to accept or manage cookies when visiting the site.

11. Force Majeure

Sparkly Frog Coaching & Consultancy shall not be liable for failure to perform obligations where such failure is caused by circumstances beyond reasonable control, including illness, technical failure, internet outages or government restrictions.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

These Terms and Conditions may be updated periodically. The revised version will be posted on this page with an updated effective date.