Sparkly Frog Coaching & Consultancy
Terms and Conditions and Privacy Policy
Terms and Conditions
Last updated: 17th July 2025
Welcome to Sparkly Frog Coaching and Consultancy. By accessing, purchasing, or using any of our digital products or services, you agree to the following Terms and Conditions. Please read them carefully.
Effective date: 1st July 2025
1. Business Details
Sparkly Frog Coaching and Consultancy is operated by Francesca Percival, a sole trader based at 239 Lichfield Road, Sutton Coldfield, West Midlands, B74 2XD, United Kingdom. We operate under UK law.
2. Digital Products – See Your Story Guided Journal
- Product Description: The See Your Story guided journal is an interactive digital PDF designed for personal reflection. It is intended for personal, individual use only.
- Delivery: Upon successful payment, you will receive access via FEA Create, our third-party platform partner. You do not need to create an account to access your purchase.
- Bonus Offer (where applicable): A limited-time bonus of a 30-minute 1:1 call with Francesca is available with each purchase. This must be booked within 60 days of purchase.
- Lifetime Access: You may revisit and reuse the journal at your leisure for your own personal development. Access is for your personal use only and may not be shared, resold, or distributed.
- Refund Policy: Due to the digital nature of this product, no refunds are offered.
- Platform Notice: While access is provided via a third party platform, responsibility for product quality, support, and customer service lies solely with Sparkly Frog Coaching and Consultancy.
3. Coaching Services
- Format: Coaching is offered online via video call. In-person sessions may be arranged on request and may incur additional charges for travel and venue hire.
- Payment: All coaching packages must be paid in advance.
- Cancellation Policy: Sessions may be cancelled or rescheduled with a minimum of 72 hours’ notice. Missed or late-cancelled sessions will be charged in full.
- Agreements: Clients must sign a Coaching Agreement before beginning work. This agreement outlines the responsibilities of both client and coach.
- Refunds and Liability: Coaching fees are non-refundable. Liability is limited to the total amount paid for the service.
4. Consultancy Services
- Scope: We offer neurodiversity-informed consultancy services to individuals and organisations, including support on HR practices and inclusion strategies.
- Custom Agreements: Where required, a separate contract will be created to cover the scope, timelines, and deliverables of consultancy projects.
- Pricing: Fees may be charged at a day rate or fixed package rate, depending on the nature of the engagement.
- Ad Hoc Support: Individual clients may access consultancy services by arrangement. These services fall under the same terms of payment and liability as coaching.
5. Intellectual Property
- All materials, content, tools, and frameworks shared through coaching, consultancy, or digital products remain the intellectual property of Sparkly Frog Coaching and Consultancy. No part may be copied, shared, or repurposed without prior written consent.
6. Limitation of Liability
We do not guarantee specific outcomes from any service or product. All tools and guidance are provided in good faith and are intended for personal development and professional insight. You remain responsible for your own decisions, wellbeing, and actions. Liability is limited to the total fees paid for the relevant service or product.
7. Privacy and Data
- We collect personal data (such as your name and email address) for the purpose of delivering products and services and processing payments.
- We do not sell or share your data with third parties, except those necessary to deliver services (e.g. hosting and payment platforms).
- We operate in line with our Privacy Policy, which you can view below.
- By using our services, you agree to the terms of this Privacy Policy.
8. Website and Platform Use
- Our digital product is hosted via a third-party platform integrated with our website.
- You do not need to create an account to access our services.
- We may use cookies to improve the experience of our site; you will be informed if this is the case.
- We recommend that users regularly check this page, as terms may be updated without prior notice.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms and Conditions
We may update our Terms and Conditions from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the "Effective Date" at the top of the page will be revised accordingly. We encourage you to review these Terms and Conditions periodically.
Privacy Policy
Effective 1st July 2025
At Sparkly Frog Coaching & Consultancy, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Sparkly Frog Coaching & Consultancy is the data controller for the personal data we collect and process. This means we are responsible for ensuring that your data is used in accordance with this Privacy Policy.
If you have any questions regarding this Privacy Policy or our data protection practices, please contact us at:
Sparkly Frog Coaching & ConsultancyEmail: francesca.percival@sparklyfrog.comPhone: 07920 536938
2. What Information We Collect
We collect personal data in the course of providing coaching services, managing client relationships, and communicating with individuals. The types of personal data we collect include:
- Contact Information: Name, email address, phone number, postal address.
- Client Information: Any personal details you share with us during coaching sessions (e.g., issues you're seeking support for, assessments, and evaluations).
- Usage Data: Information on how you interact with our website, emails, and other digital content (e.g., cookies, IP addresses, and browsing activities).
- Payment Information: Credit or debit card details, billing address (if applicable to any purchases or services).
- Marketing Preferences: Information about your communication preferences regarding newsletters, offers, and updates.
3. How We Use Your Data
We use the personal data we collect for the following purposes:
- To provide services: To deliver coaching, consultancy, and related services that you have requested.
- To communicate with you: To send information regarding services, updates, news, or promotions you may find useful.
- To manage our business: To process payments, fulfill contracts, and comply with legal obligations.
- To improve our services: To gather feedback and perform research to improve our offerings.
- To comply with legal requirements: To meet our legal obligations, including safeguarding client data and responding to requests from regulatory authorities.
4. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:
- Consent: You have given explicit consent to the processing of your data for one or more specific purposes (e.g., signing up for newsletters, filling out forms).
- Contractual Necessity: The processing is necessary to fulfil a contract with you (e.g., coaching services, consultancy).
- Legal Obligation: We may need to process your data to comply with legal obligations, such as tax and accounting laws.
- Legitimate Interests: We may process your data for purposes that are in our legitimate interests, such as improving our services, ensuring business operations, and ensuring the security of our website.
5. Sharing Your Data
We will not share your personal data with third parties, except in the following circumstances:
- With your consent: If we have your explicit consent to share your data.
- Service Providers: We may share data with trusted third-party service providers (e.g., email marketing platforms, payment processors) who help us with business operations. These providers are contractually obligated to process your data in compliance with GDPR.
- Legal Compliance: If required to do so by law or to protect our rights, we may share your data with legal authorities.
6. How We Protect Your Data
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and restricted access to authorised personnel only.
However, please be aware that no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You can request the deletion of your personal data in certain circumstances, such as if the data is no longer necessary for the purposes for which it was collected.
- Right to Restriction: You can request that we restrict the processing of your data in certain cases.
- Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data under certain circumstances, particularly if we are processing it based on legitimate interests.
- Right to Withdraw Consent: If you have provided consent for data processing, you can withdraw that consent at any time.
- Right to Lodge a Complaint: If you believe we have not handled your data in accordance with the GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights, please contact us at francesca.percival@sparklyfrog.com.
8. Retention of Your Data
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. When your data is no longer required, it will be securely deleted or anonymised.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage or disable cookies through your browser settings. However, disabling cookies may impact your ability to use some features of the website.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the "Effective Date" at the top of the page will be revised accordingly. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Sparkly Frog Coaching & Consultancy Email: francesca.percival@sparklyfrog.com Phone: 07920 536938